- Develop and execute cluster-specific retail strategies aligned with the company's overall goals and objectives.
- Identify opportunities for growth, market trends, and competitive insights to drive sales and market share within the designated clusters.
- Collaborate with the Talent Acquisition team to Recruit, lead, and mentor a team of Regional Business Managers responsible for managing retail operations within the clusters.
- Set clear performance expectations, conduct regular performance evaluations, and provide coaching and feedback to foster professional development.
Retail Operations Oversight:
- Ensure the efficient day-to-day operation of all retail locations within the clusters.
- Monitor and analyze key performance indicators (KPIs) such as sales, inventory management, and customer satisfaction.
- Implement operational best practices to optimize efficiency and cost-effectiveness.
- Promote a customer-centric mindset within the clusters to ensure exceptional customer satisfaction.
- Address escalated customer issues and complaints in a professional and timely manner.
- Spearhead initiatives to enhance the overall in-store shopping experience for customers.
Sales and Revenue Growth:
- Develop and execute cluster-specific sales strategies to meet or exceed revenue targets and market penetration goals.
- Analyze sales data and market trends to identify growth opportunities.
- Collaborate closely with the marketing team to implement cluster-specific marketing campaigns.
- Conduct market research and analysis to understand regional dynamics, customer preferences, and emerging trends in retail.
- Use data-driven insights to make informed decisions regarding product offerings and pricing strategies.
- Collaborate with cross-functional teams, including marketing, sales, and technology, to align cluster-level initiatives with company objectives.
- Share best practices and retail insights with other parts of the organization.
- Identify potential risks and challenges within the retail clusters and develop mitigation strategies.
- Ensure compliance with legal and regulatory requirements to minimize operational risks.
Performance Monitoring and Reporting:
- Monitor and report on the progress of retail initiatives, including KPI tracking and performance metrics.
- Provide regular updates to senior management on retail cluster performance and key achievements.
- Collaborate with the L&D team to ensure continuous training at all levels to improve performance as required.
Innovation and Continuous Improvement:
- Drive innovation within retail operations by identifying and implementing new technologies and processes to enhance operations and customer experience.
- Continuously seek opportunities for improvement and optimization in all aspects of retail cluster operations.
Profit and Loss Ownership (P&L):
- Own and manage the P&L for the retail clusters, including budget preparation, expense management, and revenue optimization.
- Analyze financial reports and make data-driven decisions to maximize profitability while controlling costs.