Facility Manager

We are currently seeking a dynamic individual for the role of Facility Manager to safely manage and provide leadership to a team of highly skilled individuals. The successful candidate must be customer experience focused and able to manage through stressful situations - consistently make effective, high-quality decisions; must develop and effectively manage client and customer relationships.

• Execute operations & maintenance plans safely and in alignment with client goals. Ensure all Client  safety procedures are followed.
• Work with Regional Facility Manager (RFM) to oversee the delivery of maintenance and repair services
• Develop and implement innovative programs, processes and procedures that reduce short- and long-term operating costs and increase productivity by working closely with the IFM team and the client.
• Support the Senior and Regional Manager in the implementation of short and long-term projects for the client project
• Review monthly/quarterly variance reporting on all operating budgets for each property on a timely basis
• Assist with the development and implementation of the annual management plan for the buildings within the portfolio
• Establish and maintain a safety-first culture by promoting and driving safe work practices timely training, best practices as well as delivering rewards and recognitions to promote safe behavior.
• Ensure client satisfaction with delivery of Facility Management services and provide a lead role in monitoring and increasing customer satisfaction.
• Act as point of contact with site occupants, property management/ Landlords to coordinate FM activities and ensure client needs are met, including afterhours when necessary
• Ability to access, analyze and utilize data to drive continuous improvement is a must.
• Develop a strong collaborative team-based environment.
• Ensure compliance with client minimum operational audit and safety standards
• Assist in the development and management of the detailed, zero-based annual operating budgets
• Collaborate with account Sourcing team on national and regional sourcing opportunities to define scope, coordinate supplier walk-through, and manage national and regional supplier performance at property level.
• Other duties as assigned

• Bachelor’s degree or equivalent work experience in Facilities Management with management/technical emphasis is required; MBA is a plus.
• Minimum of 8 years industry experience required either in the corporate environment, third party service provider or as a consultant
• Experience with management of multiple facilities of different functions
• Experience with managing teams budget responsibilities, supplier management, problem solving, and client/ customer relations
• Customer Experience (Cx) focused
• Strong organizational and management
• Strong interpersonal and supervisory skills
• Strong presentation skills
• Excellent verbal and written communication skills
• Proficient in MS Office, and MS Share Point
• Computer proficiency in CMMS Supervisory Responsibilities
• Ability to matrix manage both technical and administrative staff; experience in matrix management organization is desired.
• Ability to supervise vendor performance during normal and off hours including weekends when necessary