We are seeking a detail-oriented and customer-focused Ticketing and Reservation Officer to manage ticket sales, reservations, and customer inquiries efficiently. You will ensure an excellent customer experience by offering seamless booking and support services

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• Handle ticket bookings, reservations, and re-bookings for customers (airline, bus, events, etc.).
• Issue tickets and confirm reservations accurately.
• Respond promptly to customer inquiries and provide excellent service.
• Assist customers with travel plans, ticket changes, and cancellations.
• Maintain updated records of transactions and bookings.
• Collaborate with vendors and service providers for updated information.
• Monitor reservation systems and resolve any technical issues.
• Maintain good relationships with customers to encourage repeat business.
• Prepare daily and weekly sales reports.

• Minimum of OND, HND, or B.Sc. in any relevant field.
• 1–2 years experience in ticketing and reservations (experience in travel agencies is a plus).
• Proficiency in reservation systems and ticketing platforms (e.g., Amadeus, Sabre) is an added advantage.
• Excellent communication, interpersonal, and problem-solving skills.
• High attention to detail and organizational skills.
• Ability to work under pressure with minimal supervision.
• Customer service orientation.