We are seeking a proactive and highly skilled IT Officer to support and maintain the organization’s IT infrastructure, systems, and services. The ideal candidate will manage daily technical operations, provide troubleshooting support, and implement solutions to improve IT efficiency, security, and performance in a healthcare-focused environment.

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• Provide daily technical support to staff and resolve IT-related issues promptly.

• Manage and maintain computer systems, servers, printers, and other IT assets.

• Ensure smooth running of the HMO’s software platforms, including medical billing and claims management systems.

• Conduct routine backups, updates, and system maintenance.

• Monitor network performance and ensure secure access and data protection.

• Install and configure hardware and software as needed.

• Support in maintaining and troubleshooting biometric and telephony systems.

• Liaise with third-party service providers and vendors when necessary.

• Train staff on basic IT practices and software use.

• Ensure compliance with data protection and cybersecurity protocols.

• BSc or HND in Computer Science, Information Technology, or a related field.

• 2-3 years of proven experience in a similar IT support role.

• Solid understanding of Windows OS, networking, system maintenance, and troubleshooting.

• Familiarity with HMO software and health information systems is an added advantage.

• Strong analytical and problem-solving skills.

• Excellent interpersonal and communication skills.

• Ability to work independently and as part of a team.

• Certifications such as CompTIA, Cisco (CCNA), or Microsoft (MCP) are a plus.